Shipping policy
Processing Time Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Estimates Shipping charges are calculated at checkout based on your location and selected shipping method. Delivery times vary by destination:
- Morocco: 2-5 business days
- International: 7-15 business days
Shipping Methods We offer standard and express shipping options where available. Specific methods and rates will be displayed at checkout.
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information to monitor your delivery.
International Shipping We ship internationally. International orders may be subject to import duties, taxes, and customs fees determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our shipping costs.
Shipping Restrictions We currently ship to most countries worldwide. If we cannot ship to your location, you will be notified during checkout.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 48 hours of delivery (or expected delivery date for lost packages) so we can resolve the issue.
Address Accuracy Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us For shipping questions, please contact us through our contact page.